Terms & Conditions

1) Standard Terms and Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item on this website, you agree to be bound by these Terms and Conditions. We may amend these Terms and Conditions from time to time and any amendment will become effective immediately.

We strive to ensure that all of our pricing, sizing and information on our website is true and correct, but occasionally honest mistakes might be made, as recognised by consumer law. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before dispatching your order, we are not required to sell the goods to you at the price shown. We will let you know as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. Similarly, although every effort is made to ensure correct product information and sizing is provided, the goods we receive may differ from the information provided. Should this occur, we will make every effort to find a fair and reasonable solution and offer you a full refund should you wish to cancel or return your complete order.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

Delivery and Shipping Information

We charge a flat rate of $10 for shipping and handling on all orders Australia-wide. For any orders outside of Australia please contact us.

Purchases are shipped from our warehouse in Melbourne via Australia Post and should arrive within 8-10 business days from receipt of your order. Regional locations including WA, QLD and NT need to allow an additional 2-3 business days for delivery.

*Please note that shipping times may be affected during events such as COVID-19 or the Christmas season. There may be a delay in your delivery during these times.

Returns

If you’ve received the incorrect product, wrong quantity, or the product is defective, damaged or soiled please contact us within 7 days of receiving the goods via the inquiry form or call us on 0476-008-268 to arrange a return/refund or exchange.

Unfortunately, we do not provide returns for change of mind, or for goods that have been opened or damaged/soiled after delivery. Any unopened items are to be returned to us within 10 days of the item arriving to you.

* Please note that for refunds, the refund amount will minus the $10 return shipping fee.

Claims Made

Any claims made by products sold on our website, whether direct or implied, are made entirely by the respective manufacturers and not by M Beauty Salon.